Frequently Asked Questions

How can we help?

Guest Questions

What time is check-in and checkout?+

Check-in begins at 4:00 PM and checkout is at 10:00 AM unless otherwise arranged and confirmed in advance.

How do I access the property?+

Hidden Lagoon is located within a gated community. Your community gate code and smart lock access information will be provided before check-in through Airbnb.

Is the pool heated?+

Yes! Hidden Lagoon features a heated private pool and hot tub for our guests to enjoy.

Is Hidden Lagoon family friendly?+

Absolutely! Hidden Lagoon was thoughtfully designed for families and groups and comfortably accommodates up to 12 registered guests. With five beautifully designed bedrooms, a private theatre room, garage game room and easy access to Disney and Universal Studios, there's something for everyone to enjoy.

Is there free parking available?+

Yes. Complimentary parking is available at the property for registered guests.

Is there a washer and dryer available?+

Yes. Guests have complimentary access to the washer and dryer during their stay.

Are pets permitted?+

No. Pets are not permitted at Hidden Lagoon.

Will there be scheduled maintenance during my stay?+

Pool service occurs on Fridays and may take place during your stay. Our technician accesses the screened pool enclosure whenever possible and will not enter the home unless maintenance assistance has been requested or there is an emergency.

How close is Hidden Lagoon to Disney and Universal Studios?+

Hidden Lagoon is conveniently located near Disney, Universal Studios and many of Central Florida's most popular attractions, making it the perfect home base for your Florida adventure.

What if I need assistance during my stay?+

Please send us a message directly through Airbnb and we'll be happy to assist you as quickly as possible.

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